OUR PRODUCT PROMISE IS WE GUARANTEE AN EXCHANGE and/or IF ITS SOMETHING THAT CAN BE FIXED WE WILL DO OUR BEST TO ACCOMMODATE THE PROBLEM. HOWEVER FOR OUR CANDLES THE INSTRUCTIONS GIVEN MUST BE FOLLOWED. IF IT DOESN'T APPEAR TO US THAT YOU DID, NO EXCHANGE OR REFUND WILL BE GIVEN.

ALL PICKUP ORDERS MUST BE PICKED UP WITHIN 4 BUSINESS DAYS (WED-SAT). FAILURE TO DO SO WILL RESULT YOUR ORDER BEING PUT BACK WITH NO REFUND GIVEN.